Your journal’s encryption key is derived from your passphrase (or your account password), in your browser. Feason never has the key.
That design has a hard consequence, and we’d rather you hear it plainly: if the passphrase is lost, the entries it protects cannot be decrypted — by us or by anyone. There is no back door, which is exactly why the journal is trustworthy.
So choose a passphrase you’ll remember (it must be at least 6 characters), and consider keeping it in a password manager. If you’re locked out, contact us and we’ll help with whatever is possible for your account — but we cannot bring back words we were never able to read.